We value our guests’ time and we ask our guests to extend the same courtesy. We kindly request you reserve your appointments with a 50% deposit using either a credit card to guarantee reservations.
Aishia Strickland has a 48 hour cancellation policy. If you cancel or change your appointment with less than 48 hours notice, you will either lose your 50% deposit or be charged a fee determined by Aishia based on your service.
This policy is in place out of respect for Aishia’s time. Cancellations with less than 48 hours notice are difficult to fill. By giving last minute notice or no notice at all, you prevent someone else from being able to schedule into that time slot.
Non-cancellations or “NO-SHOWS” will be charged 100% of the original service booked on your next scheduled visit. In the event you miss three consecutive appointments without contacting the salon, you will be unable to schedule future appointments.
It’s understood “life happens”. If for any reason you are expecting to be late by 10 minutes or more to a scheduled appointment, please call me!
I work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting every other guest schedule that day. Please be aware in the unfortunate event you are late, we cannot guarantee that your services will be performed that day. Tardiness may require rescheduling your appointment for another day.
As a courtesy, I make every effort to notify you of your appointment date and time. You will receive an email AND a confirmation 12hours before your appointment by text if I have your information on file. I confirm in advance as a courtesy because I understand how easy it is to forget an appointment you booked months ago. However, it is your responsibility to remember your appointment dates and times and inform me if your contact information has changed.
For safety reasons and insurance purposes, no child under the age of 12 may accompany you while you are having a service. We do not have the facilities to care for children. We love children, and we hope you understand that we cannot assure their safety in a professional environment. We also do not want to compromise the relaxation of our guests. Your understanding is greatly appreciated.
In the event that you are not satisfied with your service, I ask you to please contact me within 7 days of your original appointment to receive a complimentary re-do service (instances may vary). I would like every opportunity to meet and exceed your expectations, as I value you as a guest.